Managed services; outsourcing has become hot buzzword in UAE. Many service providers have entered into the market; numerous existing IT solution providers have moulded their business model to provide services. On the flip side many businesses have outsourced part of their business processes and many are evaluating strategies to outsource business processes. This phenomena seems prevalent primarily in the banking and government verticals and the multinationals as part of their global strategy.
In the recent past the services activities have heated up with setting up of Injazat a joint venture between EDS and Mubadala in early 2005. It is claimed Injazat has signed up business worth over USD $ 1.4 billion within 2 years of its inception and lions share comes from Abu Dhabi government departments. In March 2008 ‘Etisalat announced setting up managed services in three areas. Managed Managed WAN service; Managed Firewall and Managed Secure VPN solution. Other service providers are ASP Gulf; ehosting Datafort and the new entrant Majal that is focusing on helping RAK emirate develop an IT infrastructure, which will cover e-government, business and residential services, over the next five to 10 years. The company expects to spend between $180 to $300 million over a five-six year period to build up the emirate's IT infrastructure.
The competition has heated with presence of Satyam; Wipro; Perot and other sub- continent IT giants Then UAE has many local companies like Raqmiyat; CNS; Seven Seas; Intertec systems; Emirates computers; Alpha Data, MDS who are proposing managed services to their local clientale and winning business on trust relations and local presence.
Dubai government has put in an initiative, “Dubai Outsource zone” to set up first free zone in the world dedicated to the outsourcing industry. It will serves as a centre for off-shore disaster recovery facilities and cater to off-shoring requirements from Europe, the US and the region. DOZ's custom-made facilities, includes next-generation telecom infrastructure, office space in intelligent buildings, and facilities management, enable outsourcing companies to set up efficient operations. Dubai Outsource Zone will create the outsourcing industry in MENA. DOZ’s claims to become the leading outsourcing destination in MENA, and one of the top 10 in the world
IDC has reported that the IT outsourcing industry in the UAE is expected to grow by 16 per cent in 2007, topping USD 94.54 million from USD 81.27 million in 2006. Over a five-year period until 2011, the industry is expected to achieve a healthy compound annual growth rate (CAGR) of 13.2 per cent.
Dubai government has put in an initiative, “Dubai Outsource zone” to set up first free zone in the world dedicated to the outsourcing industry. It will serves as a centre for off-shore disaster recovery facilities and cater to off-shoring requirements from Europe, the US and the region. DOZ's custom-made facilities, includes next-generation telecom infrastructure, office space in intelligent buildings, and facilities management, enable outsourcing companies to set up efficient operations. Dubai Outsource Zone will create the outsourcing industry in MENA. DOZ’s claims to become the leading outsourcing destination in MENA, and one of the top 10 in the world
IDC has reported that the IT outsourcing industry in the UAE is expected to grow by 16 per cent in 2007, topping USD 94.54 million from USD 81.27 million in 2006. Over a five-year period until 2011, the industry is expected to achieve a healthy compound annual growth rate (CAGR) of 13.2 per cent.
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